Frequently Asked Questions
General Questions
Where is Holistic Spa & Laser Clinic located?
We are conveniently located at 1801 Harwood. Ave, Unit #3, Ajax, ON, Canada L1T 0K8. Visit our Contact Us page for directions and business hours.
What are your hours of operation?
Our hours are:
Monday to Friday :10 AM to 8 PM
Saturday :9 AM to 5 PM
Sunday :10 AM to 4 PM
Monday to Friday :10 AM to 8 PM
Saturday :9 AM to 5 PM
Sunday :10 AM to 4 PM
Do I need to book an appointment in advance?
Yes, we recommend booking your appointment in advance to ensure availability. You can book online through our booking page or call us at 905.239.1520
What is your cancellation policy?
We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee.
Do you offer gift cards?
Yes! You can purchase gift cards online or in-store for any amount, perfect for special occasions.
What is your cancellation policy?
We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee.
Laser & Medical Treatments
Is laser hair removal safe for all skin types?
Yes, our advanced laser technology is suitable for all skin types. However, results may vary, and we recommend a consultation to determine the best approach for your skin.
How many laser hair removal sessions will I need?
Most clients require 6-8 sessions for optimal results, but it depends on hair type, skin type, and treatment area.
Does laser hair removal hurt?
Most clients describe the sensation as a slight snapping feeling, similar to a rubber band. Our technology includes cooling features to minimize discomfort.
Facial & Skin Treatments
How do I know which facial is best for my skin?
We offer a free skin analysis to help determine the best facial for your needs. Book a consultation, and our experts will guide you.
What is natural skin resurfacing?
Natural skin resurfacing is a non-invasive treatment that gently exfoliates and rejuvenates the skin without harsh chemicals. It’s great for improving texture, tone, and overall skin health.
How often should I get a facial?
For best results, we recommend getting a facial every 4-6 weeks, depending on your skin type and concerns.
Microblading & Eyelashes
How long does microblading last?
Microblading typically lasts 12-18 months, depending on your skin type and aftercare. A touch-up is recommended after 6-8 weeks.
Can I wear mascara with eyelash extensions?
We recommend avoiding mascara, as it can weaken the adhesive and cause premature lash shedding. Instead, opt for a lash-friendly serum for maintenance.
Body Treatments & Waxing
What are the benefits of body therapy treatments?
Our body therapy treatments help with detoxification, relaxation, muscle relief, and skin hydration, providing an overall wellness boost.
Does waxing hurt, and how long do the results last?
Waxing may cause slight discomfort, but our expert techniques minimize pain. Results last 3-6 weeks, depending on hair growth.
Booking & Policies
What payment methods do you accept?
We accept cash, credit/debit cards, and digital payments. Please contact us for specific details.
Do you have membership or loyalty programs?
Yes! We offer exclusive membership discounts and a loyalty program for our repeat clients. Contact us for more details.
Can I bring a friend or child to my appointment?
For the safety and relaxation of all clients, we kindly ask that you do not bring children or extra guests unless they also have an appointment.